Version: 1.0.3 | Published: 1 Dec 2025 | Updated: 45 days ago
General Practice and Dental Complaints Collection
Dataset
Summary
Reference Code:
DAPB2126
Type:
Collections
Applies To:
General Practices and Dental Practices
Topics:
Service
Care Settings:
- Dentistry
- GP / Primary care
Alternate Name:
- General Practice (including Dental) Complaints Collection (KO41b)
- KO41b
Contact Point
Collection/Extraction Details
Collection Level:
Aggregate level
Frequency:
Dataset publication or collection occurs once a year.
Documentation
Description:
The collected data is used to deliver a number of benefits to the NHS:
- long-term monitoring of complaint volumes and types
- identification of specific type of complaints, which can lead to service improvements
- enables national bodies discharge their respective legal duties and responsibilities in listening and responding to public voice on the NHS
- inform public opinion in providing feedback that complaints are logged, assessed and resolved
- provide commissioners with data to target areas for improvement.
Documentation Link:
Relations:
Name:Hospital and Community Health Services Written Complaints Collection
Explanation:SCCI2125
Is Part Of:
Name:Data on Written Complaints in the NHS
Review & Status
Scope:
Dental Practices, GP Practices and NHS England
Technical Committee:
Data Alliance Partnership Board (DAPB)
Mandated:
Yes
Status:
active
Legal Authority 1
Legal Authority:
Section 250 of the Health and Social Care Act 2012
Legal Authority Description:
This standard is published under section 250 of the Health and Social Care Act
2012
Legal Authority 2
Legal Authority:
Section 259 of the Health and Social Care Act 2012
Origin
Name:
NHSE-SD Data Catalogue